Return & Refund Policy

At Umadi, customer satisfaction is our priority. We ensure that all products are carefully packed and delivered in the best condition. However, if you face any issue with your order, please review our return and refund policy below.

Returns

Due to the nature of food products, dry fruits and edible items cannot be returned once delivered unless:

• The product received is damaged
• The product is defective or spoiled
• Wrong item was delivered
• Packaging was tampered with during delivery

To request a return or replacement, customers must contact us within 24 hours of delivery with proper proof such as images or videos of the product and packaging.

Refunds

Refunds will only be processed after verification of the issue by our support team. Once approved:

• Refunds may be processed to the original payment method
• Processing time may take 5–7 business days depending on the payment provider or bank

Replacement Policy

In eligible cases, we may offer:

• Product replacement
• Store credit
• Partial or full refund

The resolution will depend on the nature of the issue and verification process.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products damaged after delivery
• Orders returned due to incorrect address provided by the customer
• Minor packaging variations that do not affect product quality

Order Cancellation

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.

Contact Us

For return, refund, or replacement requests, customers can contact us through the official support details available on our website.